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Frequently Asked Questions
Are your cigars authentic?
Yes, every cigar we sell is 100% authentic Cuban Habano, sourced directly from authorized distributors.
How are the cigars shipped?
We ship worldwide using discreet, climate-controlled packaging to ensure your cigars arrive in perfect condition.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit cards.
How long does shipping take?
Standard shipping typically takes 7-14 business days depending on your location. Express shipping options are available at checkout.
How much is shipping?
Shipping is a flat rate of $49 worldwide. All orders are shipped with climate-controlled packaging to preserve cigar quality.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped.
What is your return policy?
Due to the nature of tobacco products, we cannot accept returns. However, if your order arrives damaged, please contact us immediately and we will resolve the issue.
Do you offer gift wrapping?
Yes, we can add premium gift wrapping to your order. Contact us after placing your order to arrange this.