15-Day Satisfaction Guarantee
At Duty Free Cuban Cigars Online, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your product, you can request a full refund within 15 days of receiving your order.
Conditions for a Refund:
- Request Period: You must request the refund within 15 days from the date you received the product.
- Product Return: The product must be returned in its original sealed packaging, including the box and any other original packaging materials.
- Product Condition: The product should be in its original condition, unopened, and undamaged.
How to Request a Refund:
- Contact Us: Email our customer service team at [email protected] with your order number and reason for the return.
- Return Authorization: Wait for our team to provide you with a Return Authorization Number (RAN) and return instructions.
- Ship the Product: Send the product back to us using the provided instructions. Make sure to include the RAN with your return package.
Refund Process:
- Once we receive and inspect the returned product, we will process your refund.
- Refunds will be issued to the original method of payment within 7-10 business days after we receive the returned product.
Please note that shipping costs for the return are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong product shipped, product defect).
For any questions or concerns about our refund policy, please contact our customer service team. We are here to help and ensure your satisfaction with our products.
Age Requirement
You must be 18 years of age to purchase from Duty Free Cuban Cigars. By placing an order with us, you certify that you are at least 18 years old and are old enough to purchase tobacco products within the jurisdiction in which you are located.
Legal Agreement
Your use (accessing, browsing, buying, etc.) of this site constitutes your legal agreement to the policies, terms, and conditions outlined below. You also agree to comply with all applicable laws and regulations, including export and re-export control regulations. If you do not agree to these terms, do not use this site.
Order Approval
Once placed, orders must be approved by our sales representative and billing bank before the credit card is charged. Orders are approved according to the client’s billing/shipping address and bank details. Cancellation of orders is only accepted if the orders have not been shipped. We and our partners are not responsible for paying any import taxes/duties to any country.
Delivery and Claims
When goods have not been received within 28 days from the date of dispatch, detailed written notification must be made directly to us. Furthermore, no claim for damage or pilferage can be entertained unless notice of such is given within 5 business days of the receipt of the goods. If the goods were either damaged or faulty upon delivery, you need to contact the shipper at once and file a complaint. We assure you that once we send the package, its contents are in perfect condition when packaged—vacuum sealed or bubble wrapped. The goods shall be deemed to have been delivered to the customer when delivered to a person appearing to have the authority to sign for them or at the destination to which they have been co-signed or the delivery address on your order.
Delivery Estimates
Any dispatch date or delivery time specified is only an estimate, and we shall not be liable for any economic loss or damage whatsoever incurred by the customer as a result of a failure to deliver the goods. We shall not be liable for any delay or failure to deliver goods resulting wholly or in part from uncollected or stolen packages, civil commotion, accidents, riots, strikes, lockouts, fire, flooding, Acts of God, shortage of materials, government action or regulation, or government air cargo route changes due to heightened security from terrorist threats. Any such failure shall not affect the obligation of the customer to pay for any goods already delivered or dispatched en route to be delivered.
Legal Compliance
Fraud or abuse of this website, or the attempt to defraud or abuse this website, will be reported immediately to the appropriate authorities. We will hand over all necessary details, including IP addresses, to the authorities. We shall not be liable for any damage, whether it is material or physical, arising from using our products and using our website. We firmly reject any claims based on the above. We state firmly that SMOKING IS BAD FOR YOUR HEALTH AND CAN CAUSE SEVERE PHYSICAL DISORDERS.
Indemnification
You agree to indemnify, defend, and hold harmless Duty Free Cuban Cigars, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Limitation of Liability
To the fullest extent permitted by applicable law, Duty Free Cuban Cigars shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, or other intangible losses, resulting from (a) your use or inability to use the site; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the site; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the site by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the site, whether based on warranty, contract, tort, or any other legal theory, and whether or not we are advised of the possibility of such damages.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which we are based, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the courts located within that jurisdiction, for the purpose of litigating all such claims or disputes.
Modifications to Terms
We may modify these terms at any time. We will post the modified terms on the website. The modified terms will come into effect as soon as they are posted on the website, and use of
of the website and purchases of any goods from the website after that point will be subject to the modified terms.
Intellectual Property
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Duty Free Cuban Cigars or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Duty Free Cuban Cigars and protected by international copyright laws. All software used on this site is the property of Duty Free Cuban Cigars or its software suppliers and protected by international copyright laws.
User Conduct
You agree to use the site only for lawful purposes. You are prohibited from posting on or transmitting through the site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.
Termination
We may terminate or suspend access to our site immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the terms. All provisions of the terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Entire Agreement
These terms and conditions constitute the entire agreement between you and Duty Free Cuban Cigars with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Duty Free Cuban Cigars with respect to such subject matter.
Severability
If any provision of these terms and conditions is found by a court of competent jurisdiction to be invalid, you agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these terms and conditions remain in full force and effect.
Waiver
The failure of Duty Free Cuban Cigars to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these terms and conditions will be effective only if in writing and signed by Duty Free Cuban Cigars.