duty free cuban cigars


la casa del habano


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la casa del habano Best-Cuban-Cigars  

     Frequently Asked Questions
     Ordering & Shipping
     Our Guarantee
     Contacting Us
     Terms and Conditions
     Privacy Policy


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Best-Cuban-Cigars

Please use drop down bar on payment page to select correct shipping option and on final checkout the shipping will be totaled. You will also receive an electronic receipt by e-mail.

  • FREE SHIPPING (Orders OVER USD$100.00 AND OVER on 15 Cuban Cigars /Premium Cigars/Spirits and Chocolates can be combined- FREE SHIPPING.
  • FREE SHIPPING OVER USD$150.00 if ONLY spirits and/or chocolates ordered.
  • A CUBAN CIGAR order UNDER USD$100.00 and 15 CIGARS is USD$30.00  and also UNDER USD$150.00 in Spirits and/or Chocolates ONLY is a shipping FEE of USD$30.00.
  • CUSTOM ROLLED Cuban cigars are shipped via express delivery from the Cayman Islands and OVER 25 custom rolled is FREE shipping.
  • CIGAR APPAREL-CIGARETTES-CUBAN COFFEE-PERFUMES-HABANOS ACCESSORIES-ASHTRAYS orders under USD$150.00 is  USD$10.00.These are shipped from the Cayman Islands.(Cuban cigarettes can not be sent to USA)
  • UNDER 200 CIGARILLOS-MINIS-CLUBS-PURITOS only is a shipping fee of USD$30.00. If combined with Cuban Cigars /Premium Cigars/Spirits and chocolates - FREE SHIPPING.

HOW TO ORDER AND SHIPPING INFORMATION

  1. Choose desired product. Enter amount to be ordered. Hit "buy now" to add different brands to your order, or hit "Proceed to checkout" to complete shipping and payment details.When inputting shipping & billing address and payment details, remember to fill in all fields.With all fields filled in, Hit "process order".You will automatically receive a receipt of your order.You will also get confirmation of order by one of our representatives, letting you know an approximate delivery date.1-3 days to process order. Once shipped delivery will be between 5-14 days.
  2. You will receive a postal or courier tracking number and website to track your package on the day package is expedited.

REGARDING CUSTOM DUTIES IN YOUR COUNTRY
*Please note that you are responsible for all duties, tariffs, taxes or other restrictions.

 

Best-Cuban-CigarsBest-Cuban-Cigars

Q. Why should you choose cubancigars.com.ky as your Cuban Cigar supplier?
A. We have been online for over 15 years and guarantee 100% authentic Cuban Cigars and products delivered worldwide!

Q. Where do you ship Cuban cigars and products? 
A.  We ship worldwide to over 175 countries. If you can receive regular or registered mail we can process order.

Q. Do you ship original sealed boxes?
A. Yes, all boxes and products are sealed and then vacuum sealed to assure freshness and guarantee delivery to any part of the world.

Q. Does my card statement mention any association with the purchase of tobacco or cigars? 
A. No mention at all for your privacy as your charge will appear as "cyber services" or Cotton Club and you will also receive an electronic receipt by e-mail including their contact information. 

Q. Are other Cuban products on website also guaranteed delivery?
A. All other products from Cuba are shipped in original packaging and are guaranteed delivery worldwide!

Q. Why are your prices better than other online retailers?
A. We offer Duty free prices on all our products, and when we say duty free we mean DUTY FREE! Other online websites claim to be duty free but may pay between 10%-40% in duties, taxes or tariffs on cigars to their Government. So, when the product is re-exported they include this cost in the price.

Q.  How long does it take to receive my order? 
A. Once order has been paid will be shipped via International Priority or Regular Airmail.
Delivery is approx. 4-5 Days for most of Europe, 8-9 Days for Asia, Pacific Rim, North America and 10-14 Days Central & South America.We have no control over your local customs or postal service processing and delivery time)

Q. When am I charged for orders and shipping? 
A.  Orders usually take 1-3 business days to process payment depending on our current volume of orders and if your payment is authorized promptly.

Q.  How do I know of order has been shipped or delivered? 
A.  When package is sent, you we will be e-mailed a tracking number and courier website. You may track online and we will on our end also.

Q.  What if cigars I order are on backorder? 
A.  If you place an order and some of the requested cigars are not available, we will ship them as soon as we receive them.  We will advise you of delay and you can decide whether you want to wait or proceed with order. However our shopping cart is updated daily so this rare to have back order.Remember you will only be charged for cigars that we have delivered to you!

Q.  What if cigars I order arrive damaged?
A.  If for any reason you are not satisfied with our service our product, please e-mail us at dfccigars@yahoo.com immediately. Try and keep original packaging until you have inspected your order.

Q. Are there any limits?
A. There is no minimum order for cigars! If you are ordering from our store for the first time, we recommend that you stay below US$1000. Otherwise, we will need some additional documents proving that your order is legitimate: 
1) The color scan/photocopy of the physical credit card (front and back)
2) An authorization document which we will provide by email or see icon. Once completed, scan and return to us. We then can verify signature's proving that you are the actual card holder.This for Visa & Discover (US citizen card holders) - All Mastercard worldwide.  

Q. What's your policy regarding chargebacks?
A. Just like any other merchant, we hate chargebacks. If you are not satisfied with your order for ANY reason, we will gladly resolve the issue to your best - should it be a refund or product replacement. You only need to inform us about the issue. Customers that prefer just disputing the charge instead will be blocked from ordering with us forever, as well as have their name,email, card blacklisted among us.

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Best-Cuban-Cigars
Q. Do you ship original sealed boxes?
A. Yes, all boxes and products are sealed and then vacuum sealed to assure freshness and we guarantee delivery to any part of the world. ies).

Q.  How do I know that I am getting the real deal?
A.  We are a licensed retailer and wholesaler in Grand Cayman Islands.  All our Cuban cigars or products are purchased directly from distributors Caribbean Cigars N.V(Caribbean) Intertabak A.G (Switzerland) Pacific Cigar co.(Asia) These mentioned also supply some La Casa Del Habanos stores worldwide.    
All cigars are stored in duty free ware houses in Switzerland and Hong Kong which are acclimatized daily to assure temperature is at between 68-70oF and humidity is at 68-72%. This allows the perfect environment for proper aging and storage of all cigars.

Q. Why do other online Cuban Cigar website’s have way cheaper prices?
A. Other websites that offer Cuban cigars at better price’s are usually selling fakes or counterfeits. A lot of these websites operate out of Costa Rica. A Red Flag is If the website offer's Cuban Edicion Limitadas from 2000, 2001, 2002, 2003, 2004 that are always in stock at really cheap prices.
It’s also a good idea to call a phone number and ask questions and most important factory codes. (Click on Beware of the Cuban fakes page)

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PAYMENT OPTIONS

Q. Does my card statement mention any association with the purchase of tobacco or cigars? 
A. No mention at all for your privacy as your charge will appear as "cyberservices" and you will also receive an electronic receipt by e-mail including their contact information. 

Q.  Are my credit card online payments secure?
A.  Our payment page on our website is protected by an encryption license from our payment processors. Our entire website is also again secured by Trustwave 128 SSL

All prices are in US dollars.
• K**K&P*Y (Cyber Services) in Switzerland are our authorized payment processors for Cubancigars.com.ky. 
We accept Visa, Mastercard, Discover, Diners, American Express, Union Card & JCB.
(A 3% processing fee will be added to your total if paying with Visa, Mastercard or Discover - 6% for American Express)

* American Express (4 digit security)    
* Visa,Mastercard,Discover,JCB & Diners (3 digits) 

We also accept Bank Wire transfer, Western Union, Money Gram and also payments into our US bank account and get 5% - 15% bulk discount

** We DO NOT ACCEPT personal checks or US Postal money order **

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Best-Cuban-CigarsBest-Cuban-Cigars

                         

Best-Cuban-Cigars

Bonstettenstrasse 2
3012 Bern,Switzerland

1 (855) 289-3889 Toll Free
(504) 9970-5638 Honduras  
(345) 322-0208 Cayman Islands         

e-mail dfccigars@yahoo.com 

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Best-Cuban-Cigars

  1. Cubancigars.com.ky is committed to protecting your personal privacy. We will never give or sell your personal information to anyone and will do everything possible to ensure that such information remains confidential. All customer information is kept strictly off-line.You must be 18 years of age to purchase from Duty Free Cuban Cigars. By placing an order with us, you certify that you are at least 18 years old and are old enough to purchase tobacco products within the jurisdiction in which you are located.Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including exports and re-exports control regulations. If you do not agree to these terms, do not use this site.Once placed, orders must be approved by our sales representative and billing bank before credit card charge. Orders are approved according to client's billing/shipping address and bank details.Cancellation of orders are only accepted at the point in time where your orders have not been shipped cubancigars.com.ky and its partners are not responsible of paying any import taxes/duties to any country.When goods have not been received within 28 days from the date of dispatch, detailed written notification must be made directly to us. Furthermore, no claim for damage or pilferage can be entertained unless notice of such is given within 5 business days of the receipt of the goods.If the said goods were either damaged or faulty upon delivery you need to contact the shipper at once and file a complaint. (We assure you that once we send package that contents are in perfect condition when packaged-vacuum sealed or bubble wrapped.)The goods shall be deemed to have been delivered to the customer when delivered to a person appearing to have the authority to sign for them or at the destination to which they have been co-signed or delivery address on your order.

  2. If you are not satisfied with the products you ordered you have the right to return them.
    We issue you a pro-rated credit, minus freight charges only:
    • when cigars have been returned and accompanied by original packaging in which it was sent .
    • when we have been notified and returned within 25 business days after delivery date.
    • when less than 10% of the amount of cigars sent has been used.
    • Return-shipments are at customers expenses.

  3. Any dispatch date or delivery time specified is only an estimate and cubancigars.com.ky shall not be liable for any economic loss or damage whatsoever incurred by the customer as a result of a failure of the cubancigars.com.ky or its partners to deliver the said goods. cubancigars.com.ky shall not be liable for any delay or failure to deliver Goods resulting wholly or in part from uncollected or stolen packages, civil commotion, accidents, riots, strikes, lockouts, fire, flooding, Acts of God, shortage of materials, government action or regulation. Government air cargo route changes due to heightened security from terrorist threats. Any such failure shall not affect the obligation of the customer to pay for any goods already delivered or dispatched en route to be delivered.Fraud or the abuse of this website, or the attempt to fraud or abuse of this website will reported immediately to a Federal or Royal authority in your area. We will hand over all necessary details including IP address, to the authorities. Cubancigars.com.ky shall not be liable for any damage, whether it is material or physical, coming forward from using our products and using our website. We firmly neglect any claims based on the above. We state firmly that SMOKING IS BAD FOR YOUR HEALTH AND CAN CAUSE SEVERE PHYSICAL DISORDERS.

  4. We may modify these terms at any time. We will post the modified terms on the web site. The modified terms will come into effect as soon as they are posted on the web site and use of the web site and purchases of any goods from the web site after that point will be subject to the modified terms.


www.cubancigars.com.ky Privacy Policy

What information do we collect? 

We collect information from you when you register on our site, place an order or subscribe to our newsletter. 

Any data we request that is not required will be specified as voluntary or optional. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or Billing Information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. 

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information. 

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely, PCI Scanning to actively protect our servers from hackers and other vulnerabilities or Firewalls and Anti-Virus software updates for protection of incoming and outgoing e-mails. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. 

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file in order to process future requests

Because we store credit card information on our own servers, we have taken appropriate measures to ensure that we are PCI DSS Compliant..

Do we use cookies? 

We do not use cookies.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance 

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

SMOKING IS BAD FOR YOUR HEALTH AND CAN CAUSE SEVERE PHYSICAL DISORDERS. 

Duty Free Cuban Cigars shall not be liable for any damage, whether it is material or physical, coming forward from using our products and using our website. We firmly neglect any claims based on the above. We state firmly that SMOKING IS BAD FOR YOUR HEALTH AND CAN CAUSE SEVERE PHYSICAL DISORDERS. 

You must be 18 years of age to purchase from Duty Free Cuban Cigars. 

You must be 18 years of age to purchase from Duty Free Cuban Cigars. By placing an order with us, you certify that you are at least 18 years old and are old enough to purchase tobacco products within the jurisdiction in which you are located. 

Delay or failure to deliver Goods 

Duty Free Cuban Cigars shall not be liable for any delay or failure to deliver Goods resulting wholly or in part from civil commotion, accidents, riots, strikes, lockouts, fire, flooding, Acts of God, shortage of materials, government action or regulation. Any such failure shall not affect the obligation of the customer to pay for any goods already delivered. 

Buy Authentic Cuban Cigars and Habanos SA products shipped to the following countries.

Buy Cuban Cigars, South Africa, Namibia, Botswana, Malawi Zambia South Africa Buy Cuban Cigars, United Arab Emirates, Afghanistan, Algeria, Bahrain, Chad, Comoros, Djibouti, Egypt, Enitrea, Israel, Iarq, Jordan, Kuwait,  Lebanon, Libya United Arab Emirates Buy Cuban Cigars, Spain, Catalonia, Valencia, Balearic Islands, Aragon (for Western Strip), Murcia (for Carche) Spain Buy Cuban Cigars, Aruba, Belgium, Netherlands, Netherlands Antilles, Suriname, Benelux, European Union, Union of South, American Nations Netherlands Buy Cuban Cigars, Finland,  Sweden Finland
Buy Cuban Cigars, Democratic Republic of the Congo - France - Canada - Madagascar - Cameroon - Cote d'Ivoire - Burkina Faso - Niger - Senegal - Mali - Rwanda - Belgium - Guinea - Chad - Haiti - Burundi - Benin - Switzerland - Togo - Central African Republic - Republic of the Congo - Gabon - Comoros - Equatorial Guinea - Djibouti - Luxembourg - Vanuatu - Seychelles - Morocco France Buy Cuban Cigars, Angola, Brazil, Cape Verde, East Timor, Equatorial Guinea, Guinea-Bissau, Macau, Mozambique, Portugal, São Tomé and Príncipe Brazil Buy Cuban Cigars, Germany, Austria, Liechtenstein, Switzerland, Luxembourg Germany Buy Cuabn Cigars, Greece  - Cyprus - Italy Greece Buy Cuban Cigars, Italy  - San Marino - Croatia - Switzerland Italy
Buy Cuban Cigars, Japan, Palau Japan Buy Cuban Cigars in China China Buy Cuban Cigars, Belarus, Georgia, Kyrgyzstan, Kazakhstan, Moldova, Russia Russian Federation Buy Cuban Cigars, Spain, Mexico, Costa Rica, Cuba, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Puerto Rico, Argentina, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Mexico  Mexico  

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